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Services Catalog

Administrative & Business

Support the Administrative & Business-related functions of the University.

  • Service Descriptions
  • Alumni & Advancement 
    Support Alumni portals and offerings that support University Advancement and Development
  • Business Capability & Process Automation  
    Support best practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes
  • Data Reporting & Analytics 
    Support business intelligence platforms, data warehouses, dashboards, analytical tools, transactional reporting, operational data stores and data governance

OIT Core App/System/Tools:

  • Adobe Creative Cloud 
  • AOI
  • Apporto
  • ArcGIS
  • Articulate Rise & Storyline

Communication & Collaboration

Support the Communication & Collaboration-related functions of the University.

  • Service Descriptions
  • Conferencing & Telephones 
    Support the telephony infrastructure including voice/VoIP, teleconferencing, web conferencing both on-premises and in the cloud
  • E-Mail & Collaboration  
    Support electronic messaging, information sharing, productivity and integrated collaboration suites
  • Mass & Emergency Communication 
    Support One-way and emergency communications across the University
  • Media & AV 
    Support broadcasting, live streaming, video recording, media production and related event support
  • Web Services 
    Support content management systems, portals, web hosting, web analytics, user experience design, and URL management – also includes website and mobile application development

OIT Core App/System/Tools:

  • AT&T Website Solution 
  • BenQ Device Management Solution (DMS)
  • Blackboard Ally
  • BrightSign
  • Cisco Anyconnect
  • Cisco Finesse 

Endpoint Computing

Support the Endpoint Computing-related functions of the University.

  • Service Descriptions
  • Desktop & Mobile Device Support 
    Support all types of end-point devices including laptops, desktops, mobile devices and related peripherals
  • Hardware Lifecycle Services   
    Support purchasing consultation, hardware procurement, device refresh, leasing and overall technology recycling
  • Printing & Related Services 
    Support all technology associated with printers and copiers
  • Software & Applications Distribution 
    Support the distribution, installation, and troubleshooting of desktop and cloud-based software

OIT Core App/System/Tools:

  • Cisco Jabber
  • CrowdStrike
  • Deep Freeze 
  • Docusign -  Electronic Signature Tool
  • Duo

Information Security

Support the Information Security-related functions of the University.

  • Service Descriptions
  • Identity & Access Management 
    Support for University accounts, authentication, access and role-based provisioning
  • Secure Computing 
    Support network, system and application security including threat monitoring and management
  • Security Consulting & Education 
    Support security assessments, education and overall awareness of University security requirements, policies and guidelines
  • Security Incident Response & Investigation 
    Support the response, remediation and proactive mitigation of incidents and vulnerabilities
  • Security Policy & Compliance 
    Support University policy, compliance, and audit guidelines

OIT Core App/System/Tools:

  • E-Commerce
  • Echo Polls
  • Echo360 
  • Endnote
  • Faculty Profiles

IT Infrastructure

Support the IT Infrastructure-related functions of the University. 

  • Service Descriptions
  • Business Continuity & Disaster Recovery  
    Support all business continuity-related consulting, planning and disaster recovery exercises and execution
  • Data Center Services 
    Support the strategy, planning, architecture, and operation of physical and virtual datacenters located on premises and at remote locations
  • Database Management  
    Support the hosting and administration of physical and/or virtual databases
  • Integration Services 
    Support app/system integration through consultancy as a consolidated service
  • Monitoring & Alert Management 
    Support the monitoring of OIT services and their underpinning technologies
  • Network & Connectivity Management 
    Support the architecture, installation and operation of all items required to offer Network Connectivity
  • Server & Storage Management 
    Support the provisioning, hosting and administration of physical and virtual servers with their related storage capabilities

OIT Core App/System/Tools:

  • GoUHCL (powered by Quicklaunch)
  • ITSM System (BMC Footprints)
  • JAMF Pro 
  • LabStats 
  • LastPass
  • Learning Management System (Blackboard)
  • Long Distance Code Request Tool

IT Professional

Support the IT Professional-related functions of the University.

  • Service Descriptions
  • Continuous Improvement & Innovation 
    Support business process streamlining, relationship management, and analysis
  • Digital Accessibility 
    Support the assessment and enablement academic software, university applications and electronic/digital resources
  • IT Communications & Documentation 
    Support the development and delivery of communications related to OIT Services
  • OIT Service Delivery & Support 
    Support the design and maintenance of the capabilities, tools and service points needed for OIT Service Delivery
  • OIT Strategy, Governance & Enterprise Architecture 
    Support University-level strategy & planning
  • Portfolio & Project Management 
    Support project portfolio management and related services
  • Training & Outreach 
    Support the development, delivery and coordination of end-user technology training for applications and systems

OIT Core App/System/Tools:

  • M365
  • Microsoft Endpoint Configuration Manager (MECM)
  • Microsoft Intune
  • Microsoft Windows Server 
  • Minitab
  • OneButton Video Recording Studio
  • Online Evaluations
  • PaperCut


Support the Research-related functions of the University.

  • Service Descriptions
  • Research-Specific Computing & Applications 
    Support research efforts to enable plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation
  • Research Data Services 
    Support of the research data lifecycle
  • Research Software 
    Support software management, development, optimization, troubleshooting and workflow engineering

OIT Core App/System/Tools:

  • Poll Everywhere 
  • ProctorU
  • Profiles
  • Quality Matters

Teaching & Learning

Support the Teaching & Learning-related functions of the University.

  • Service Descriptions
  • Assessment Systems & Learning Analytics 
    Support for assessing learning outcomes & learning analytics
  • Academic Technlolgy & Support 
    Support the physical classrooms, specialized & virtual learning environments (suitably equipped and functional)
  • E-Portfolio Management  
    Support the creation and management of e-portfolios to include e-textbooks & online self-curation tools
  • Instructional Design & Technology  
    Support the optimization and effective use of teaching & learning technologies
  • Learning Management 
    Support the management of academic course materials and the facilitation of teaching & learning using online portals
  • Lecture Capture  
    Support the recording, storing, editing & publishing of lectures
  • Polling & Surveys 
    Support the solicitation of feedback from a group of individuals for Academic or Business purposes

OIT Core App/System/Tools:

  • Qualtrics – Survey Tool
  • Remote Access Dashboard (RAD)
  • Reset Password Tool
  • Respondus Exam 4.0
  • Respondus LockDown Browser and Monitor
  • SAS
  • Scantron
  • SMP
  • SonicWall (Firewall)
  • Student Conference Reports
  • Syllabus Tool
  • Team Dynamix (TDX)
  • VMWare vSphere
  • Zoo





  • OIT Support Center

    Bayou 2300
    2700 Bay Area Blvd.
    Houston, TX 77058-100
    Phone: 281-283-2828

    Fall/Spring/Summer Hours of Operation
    Monday-Thursday: 7:30 a.m. - 7:30 p.m.
    Friday: 7:30 a.m. - 5:30 p.m.
    Saturday: 7:30 a.m. - 5:30 p.m.
    Sunday: Closed

    Semester Break Summer/Winter Hours of Operation
    Monday-Friday: 7:30 a.m. - 5:30 p.m.
    Saturday-Sunday: Closed