A global technology issue with Microsoft and CrowdStrike has affected several UHCL desktop computers and services. The OIT Support Center is working with various departments to resolve issues. Access to PeopleSoft and Canvas are not affected.

Support (Level S1 - Support Entry)

  • Level Guide
  • Overview
    Entry-level position. Performs routine tasks as directed.
  • Knowledge
    Typically requires little to no related experience and know how.
  • Skills/Proficiency
    Acquiring new skills and gaining an understanding of role responsibilities.
  • Degree of Supervision
    Closely supervised with little latitude for independent judgment.


Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer Focus
Building strong customer relationships and delivering customer-centric solutions.

Nimble Learning
Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Values Differences*
Recognizing the value that different perspectives and cultures bring to an organization.

*Denotes an emotional intelligence competency which contributes to ones ability to manage interpersonal and intrapersonal skills needed for the role. 


  • HR Compensation


    Bayou Building B2537
    2700 Bay Area Blvd, Box 167
    Houston, TX 77058-1002

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