Compact With Texans

University of Houston-Clear Lake is an educational institution with a distinct identity, whose primary role is to provide fair and equitable learning opportunities to graduate and undergraduate students. The university serves a diverse student population from the state, the nation, and abroad, particularly from the Houston-Galveston metropolitan area, by offering programs on and off campus.

The university's faculty, staff, and administrators are committed to providing a humane, responsive, and intellectually stimulating environment for productive learning and working. UHCL emphasizes:

  • learning through teaching, research, scholarship, and professional and community service;
    the advancement of knowledge;
  • delivery of educational opportunities through new instructional technologies and through distance learning;
  • a commitment to high academic standards;
  • sensitivity to the needs of the students and communities served by the institution; and, above all, integrity in all institutional functions.

Solving Problems

UHCL encourages informal resolution of complaints as the most effective solution to problems. Before filing a formal complaint, individuals are encouraged to first discuss the situation directly with the other person involved and, then, with the other person's supervisor if a resolution has not been reached.

Individuals needing assistance with directing their complaints or understanding the proper procedures may consult with the Dean of Students.

Formal Complaint Process

Interface with UHCL customers occurs in three primary areas: Student Services, Academic Affairs, and Administration & Finance. Complainants are invited to submit their complaints in writing, in person, via e-mail, or by telephone to the appropriate office, or to the university's customer service representative. Office titles, on-campus-building locations, box numbers, telephone numbers and email addresses are given below for offices in each of the three areas. Complaints in writing should be directed to the appropriate office using the specific office title and box number in the following address.

Office Title
University of Houston-Clear Lake
2700 Bay Area Boulevard, Box #___
Houston, TX 77058-1098
Customer Service Representative

The university's customer service representative is as follows:

Berenice Webster
Executive Assistant to the President
University of Houston-Clear Lake
2700 Bay Area Boulevard
Houston, Texas 77058

Office location: Room 2521 Bayou Building
Phone: 281-283-2004
Fax: 281-283-2010
Email: or 

The President has the ultimate responsibility for all concerns if satisfaction is not reached by addressing the problem with the appropriate department. Unresolved issues should be sent to:

Dr. Ira K. Blake, President
Office of the President
Attn: Ms. Berenice Webster
Executive Assistant to the President
Bayou Building, Suite 2521
Box 43
Phone: 281-283-2004
Fax: 281-283-2010

The Customer Service Standards Act requires Texas higher education institutions to report on customer service on June 1st every even year. University of Houston-Clear lake publishes this information in the UHCL Academic Support Services Assessment (ASSA) survey report

  Complaints Regarding Student Services

Student Services offices report to the Associate Vice President for Student Services. Issues with the departments should be taken first to the director of the department and, then, if not resolved to the appropriate executive director.

Tim Richardson, Ph.D.
Executive Director of Academic Support Services which includes Student Success Center, Math Center, Writing Center, and Disability Services
SSCB 3101.02
Box 195
Phone: 281-283-2452 
Fax: 281-283-2620

Cynthia A. Cook, Ph.D.
Executive Director of Counseling, Health and Career Services and Director of Counseling Services
SSCB 3103
Box 331
Phone: 281-283-2600
Fax: 281-283-2602

David Rachita, M.A.
Dean of Students
which includes Orientation and New Student Programs, Pearland Student Services, Student Assistance Center
SSCB 1201
Box 195
Phone: 281-283-2567
Fax: 281-283-2620

Nhee Vang
Student Diversity, Equity and Inclusion
Assistant Director 
SSCB 1203
Box 194
Phone: 281-283-2576
Fax: 281-283-2564

Brian Mills, M.Ed.
Campus Recreation and Wellness
Director of Campus Recreation and Wellness
SSCB 1204
Box 198
Phone: 281-283-2557
Fax: 281-283-2566

Chuck Crocker, M.Ed.
Director of Career Services
SSCB 3109
Box 331
Phone: 281-283-2590
Fax: 281-283-2602

Andrew Reitberger. M.S.
Acting Director of Student Life
SSCB 1204 
Box 198 
Phone: 281-283-2560 
Fax: 281-283-2566 

Gavin W. Steiger, M.Ed.
Director of Disability Services
SSCB 1301
Box 260
Phone: 281-283-2648
Fax: 281.283.2624

Taleen Washington, M.A.
Director of Student Publications
Bayou 1239
Box 456
Phone: 281-283-2572
Fax: 281-283-2569

Regina Pickett RN, MSN
Director of Health Services
SSCB 1301
Box 260
Phone: 281-283-2626
Fax: 281-283-2964

Angie Montelongo, M.Ed.
Director of Orientation and New Student Programs
SSCB 1202
Box 257
Phone: 281-283-2660
Fax: 281.283.2566

Allen Cox, M.A.
Director of Math Center
Bayou 2127
Box 227
Phone: 281-283-2460
Fax: 281-226-7057

Pilar Goyarzu, Ph.D. 
Director of Student Conference for Research and Creative Arts
Bayou 1632

Travis Webster, Ph.D.
Director of Writing Center
SSCB 2105
Box 260
Phone: 281-283-2910
Fax: 281-283-3421






  Complaints Regarding Academic Affairs

Academic Affairs includes the faculty members, division chairs, college deans and central academic administration of UHCL, as well as Admissions, Academic Records, Institutional Effectiveness, the Neumann Library, Sponsored Programs and University Computing and Telecommunications.

Complaints regarding undergraduate and graduate programs should be directed to the Office of the Dean of the appropriate college. Information for each college is as follows:

Dr. Edward Waller
College of Business
Bayou Building, Suite 2239
Box 385
Phone: 281-283-3100
Fax: 281-283-3951

Dr. Rick Short
College of Human Sciences and Humanities
Bayou Building, Suite 1541
Box 416
Phone: 281-283-3300
Fax: 281-238-3405

Dr. Mark Shermis
College of Education
Bayou Building, Suite 1237
Box 517
Phone: 281-283-3501
Fax: 281-283-3599

Dr. Ju Hyo Kim
Interim Dean
College of Science and Engineering
Bayou Building, Suite 3611
Box 415
Phone: 281-283-3701
Fax: 281-283-3707

Complaints regarding Academic Affairs services should be directed to the appropriate provider. Information for each Academic Affairs service provider is as follows:

Dr. Yvette Bendeck
Associate Vice President for Enrollment Management
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3022
Fax: 281-283-3009

Karen Wielhorski
Executive Director
Neumann Library
Bayou Building, Suite 2402
Box 229
Phone: 281-283-3930
Fax: 281-283-3937

Nancy Devino
Executive Director
Sponsored Programs
Bayou Building, Suite 2531
Box 44
Phone: 281-283-3016
Fax: 281-283-2143

Dr. Billy Satterfield
Executive Director
Office of Student Financial Aid
SSCB, Suite 1105
Box 5
Phone: 281-283-2480
Fax: 281-283-2502

Lisa Gabriel
Distance and Off-Campus
Phone: 281-283-3031
Fax: 281-212-1612

Patricia Cuchens
Executive Director
Office of Institutional Effectiveness Planning and Assessment
Bayou Building, Suite 2325
Box 80
Phone: 281-283-3065
Fax: 281-283-3030

Rodger Carr
Executive Director
University Computing and Telecommunications
Bayou Building, Suite 3221
Box 230
Phone: 281-283-2900
Fax: 281-283-2968



For matters related to Admissions, Academic Records and Off-Campus and Online Education, if satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs school or service provider listed, complaints should be directed to:

 Dr. Kathryn I. Matthew
Interim Associate Vice President for Academic Affairs 
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Fax: 281-283-3009

Dr. Yvette Bendeck
Associate Vice President for Enrollment Management
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3022
Fax: 281-283-3009

For matters related to Institutional Effectiveness, Neumann Library, Sponsored Programs and University Computing & Telecommunications, if satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs school or service provider listed, complaints should be directed to:

Dr. A. Glen Houston
Interim Senior Vice President for Academic Affairs and Provost
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Fax: 281-283-3009

  Complaints Regarding Administration and Finance

Administration and Finance provides a variety of services on behalf of the university for internal and external customers. Faculty and staff are considered internal customers, while students, alumni, and community members are the primary external customers.

Administration and Finance is responsible for facilities, bookstore and food services; business and accounting services; human resources; safety and security. Complaints pertaining to services provided by these departments should first be directed to the appropriate office.

Bookstore and Food Service
Ms. Debra Carpenter
Executive Director of Procurement and Payables
NII 1300
Box 137
Phone: 281-283-2150
Fax: 281-283-2156

Finance - Cashier and Student Accounting Issues
Usha Mathews 
Associate Vice President for Finance
NII 1500
Box 103
Phone: 281-283-2140
Fax: 281-283-2137

Human Resources
Mr. Brad McGonagle
Executive Director of Human Resources
Bayou Building, Suite 2537
Box 167
Phone: 281-283-2160
Fax: 281-283-2158

Police Department
Mr. Allen Hill
Chief of Police
Bayou Building, Suite 1636
Box 323
Phone: 281-283-2222
Fax: 281-488-8585