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Compact With Texans

University of Houston-Clear Lake is an educational institution with a distinct identity, whose primary role is to provide fair and equitable learning opportunities to graduate and undergraduate students. The university serves a diverse student population from the state, the nation and abroad, particularly from the Houston-Galveston metropolitan area, by offering programs on and off campus.

The university's faculty, staff and administrators are committed to providing a humane, responsive and intellectually stimulating environment for productive learning and working. UHCL emphasizes:

  • Learning through teaching, research, scholarship, and professional and community service — the advancement of knowledge.
  • Delivery of educational opportunities through new instructional technologies and through distance learning.
  • A commitment to high academic standards.
  • Sensitivity to the needs of the students and communities served by the institution and, above all, integrity in all institutional functions.

Solving Problems

UHCL encourages informal resolution of complaints as the most effective solution to problems. Before filing a formal complaint, individuals are encouraged to first discuss the situation directly with the other person involved. If a resolution has not been reached, they're encouraged to discuss the situation with the other person's supervisor.

Individuals needing assistance with directing their complaints or understanding the proper procedures may consult with the Dean of Students.

Formal Complaint Process

Interface with UHCL customers occurs in three primary areas: Student Affairs, Academic Affairs, and Administration & Finance. Complainants are invited to submit their complaints in writing, in person, via email or by telephone to the appropriate office, or to the university's customer service representative. Office names, on-campus building locations, box numbers, telephone numbers and email addresses are given below for offices in each of the three areas. Complaints in writing should be directed to the appropriate office using the specific office title and box number in the following address.

Office Title
University of Houston-Clear Lake
2700 Bay Area Boulevard, Box #___
Houston, TX 77058-1098

The university's customer service representative is as follows:

April Harris
Executive Assistant to the President
University of Houston-Clear Lake
2700 Bay Area Boulevard
Houston, Texas 77058

Office location: Room 2521 Bayou Building
Phone: 281-283-2004
Fax: 281-283-2010
Email: president@uhcl.edu or harris@uhcl.edu

The president has the ultimate responsibility for all concerns if satisfaction is not reached by addressing the problem with the appropriate department. Unresolved issues should be sent to:

Richard Walker, Ed.D., President
Office of the President
Attn: April Harris
Executive Assistant to the President
Bayou Building, Suite 2521
Box 43
Phone: 281-283-2004
Fax: 281-283-2010
Email: president@uhcl.edu

The Customer Service Standards Act requires Texas higher education institutions to report on customer service on June 1st every even year. University of Houston-Clear lake publishes this information in the UHCL Academic Support Services Assessment (ASSA) survey report

Complaints Regarding Student Affairs

Student Affairs offices report to the Vice President for Student Affairs.  
 
To expedite a resolution process, complaints regarding a particular Student Affairs unit can be addressed by contacting the office directly. 

Campus Recreation and Wellness 
Michelle Mirpuri, Director  
Recreation and Wellness Center  
Phone: 281-283-2331 
CampusRecreation@uhcl.edu 

Capt. Wendell M. Wilson Office of Military and Veteran Services
Jason Babin, Ed.D., Executive Director 
SSCB 3.201
Phone: 281-283-3071
VSO@UHCL.edu

Career Services 
Chuck Crocker, M.Ed., Director 
SSCB 3109 
Phone: 281-283-2590 
CareerServices@uhcl.edu

Center for Student Advocacy and Community
LaToya S. Mills, Ph.D., Director  
SSCB 1203 
Phone: 281-283-2575 
CSAC@uhcl.edu

Counseling and Mental Health Center 
Cynthia A. Cook, Ph.D., Executive Director
SSCB 3103 
Phone: 281-283-2580
CMHC@uhcl.edu

Dean of Students Office
David Rachita, Dean of Students 
SSCB 1201
Phone: 281-283-2567
Email: DeanOfStudents@uhcl.edu

Health Services
Regina Pickett, Director  
SSCB 1301 
Phone: 281-283-2626 
HealthServices@uhcl.edu

Orientation and New Student Programs
Vacant, Director  
SSCB 1202 
Phone: 281-283-2420 
Orientation@uhcl.edu

Pearland Student Affairs 
Vacant, Coordinator 
Academic Building – Suite 140
Phone: 281-212-1679
SAPearland@uhcl.edu

Student Involvement and Leadership 
Patrick Cardenas, M.A., Executive Director
SSCB 1204   
Phone: 281-283-2560   
GetInvolved@uhcl.edu

Student Publications 
Dillon Nash, M.A., Acting Program Manager  
Bayou 1239 
Phone: 281-283-2572 
TheSignal@uhcl.edu 

Complaints regarding the Division of Student Affairs, if a satisfactory resolution is not reached in a timely manner, by working with the appropriate service provider listed, complaints should be directed to: 

Division of Student Affairs   
Tina Powellson, Ed.D., Vice President for Student Affairs 
Bayou 2523 
Phone: 281-283-3025 
StudentAffairs@uhcl.edu

Complaints Regarding Academic Affairs

Academic Affairs includes the faculty members, division chairs, college deans and central academic administration of UHCL, as well as Planning and Assessment, the Neumann Library, Sponsored Programs and the Office of Information Technology.

Complaints regarding undergraduate and graduate programs should be directed to the Office of the Dean of the appropriate college.

College of Business
Edward Waller, Ph.D., Dean
Bayou Building, Suite 2239
Phone: 281-283-3102
Email: waller@uhcl.edu

College of Human Sciences and Humanities
Glenn M. Sanford, Ph.D., Dean
Bayou Building, Suite 1539
Phone: 281-283-3300
Email: sanford@uhcl.edu

College of Education
Joan Pedro, Ph.D., Dean
Bayou Building, Suite 1237
Phone: 281-283-3501
Email: pedro@uhcl.edu

College of Science and Engineering
Robert Phalen, Ph.D., Interim Dean
Bayou Building, Suite 3611
Phone: 281-283-3753
Email: phalen@uhcl.edu


For matters related to Academic Affairs which includes the Center for Faculty Development and Office of Sponsored Programs, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:

Kathryn I. Matthew, Ed.D.
Vice Provost
Bayou Building, Suite 2525
Phone: 281-283-3000
Email: matthew@uhcl.edu

Marci McMahon, Ph.D.
Executive Director, Center for Faculty Development
Bayou Building, Suite 1604
Phone: 281-283-3291
Email: McMahonM@UHCL.edu

A. Glen Houston
Interim Executive Director, Office of Sponsored Programs
Bayou Building, Suite 2531
Phone: 281-283-3016
Email: houston@uhcl.edu 


For matters related to Student Success Initiatives which includes Student Success Center, Writing Center, Accessibility Support Center, Testing Center, Transfer Advising, and College of Business (COB), College of Human Sciences and Humanities (HSH), College of Education (COE), and College of Science and Engineering (CSE) advising departments, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:

Tim Richardson, Ph.D.
Associate Vice President for Student Success Initiatives
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Email: SSI@uhcl.edu

Dorsey Thomas, M.Ed.
Director, Student Success Center and Math Center
Student Services Classroom Building, Suite 3102
Box 239
Phone: 281-283-2455
Email: thomasdo@uhcl.edu

Regan Joswiak, M.S.
Director, Writing Center
Student Services Classroom Building, Suite 2101
Box 84
Phone: 281-283-3970
Email: joswiak@uhcl.edu

J'Naudia Hunter-Phillips, Ed.D.
Director, Accessibility Support Center
Student Services Classroom Building, Suite 1302
Box 258
Phone: 281-283-2624
Email: provost@uhcl.edu

Diana Nores, M.Ed.
Director, Testing Center
Bayou Building, Suite 1408
Box 114
Phone: 281-283-3083
Email: bidulescu@uhcl.edu

Kristi Rickman, M.S.
Director of Transfer Advising
Student Services Classroom Building, Suite 1206
Box 209
Phone: 281-283-2637
Fax: 281-226-7138
Email: rickman@uhcl.edu

Twana Walker, M.S.
Director of Academic Advising (BUS)
Bayou Building, Suite 2111
Box 292
Phone: 281-283-3113
Email: busadvoff@uhcl.edu

Erick Ortiz
Director of Academic Advising (HSH)
Bayou Building, Suite 1615
Box 416
Phone: 281-283-2240
Email: SSI@uhcl.edu 

David Benz, M.A./M.S.
Director of Student Relations (COE)
Bayou Building, Suite 1231
Box 188
Phone: 281-283-3600
Email: education@uhcl.edu
As required by TEA, the College of Education has an extensive policy for complaint resolution

Michelle Gutierrez
Director of Academic Advising (CSE)
Bayou Building, Suite 3611
Box 415
Phone: 281-283-3710
Email: cseadvising@uhcl.edu

 
For matters related to Neumann Library, Education Abroad and Scholar Services, UHCL at Pearland, and the Office of Information Technology, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:  

Lee Hilyer, M.Ed., MLIS
Executive Director
Neumann Library
Bayou Building, Suite 2402
Box 229
Phone: 281-283-3930
Email: library@uhcl.edu 

Bianca Schonberg, Ph.D.
Education Abroad and Scholar Services
Bayou Building, Suite 2123, MC 225
Houston, Texas 77058-1002
Phone: 281-283-2740
Email: EducationAbroad@uhcl.edu

Beth Lewis, Ph.D.
Associate Vice President, Chief Operating Officer
University of Houston-Clear Lake at Pearland
1200 Pearland Parkway
Pearland, TX  77581
Phone: 281-212-1605
Email: lewisbe@uhcl.edu

LeeBrian Gaskins, Ph.D.
Assistant Vice President for IT/CIO
Office of Information Technology
Bayou Building, Suite 3221
Box 230
Phone: 281-283-2828
Email: supportcenter@uhcl.edu 


Complaints regarding Academic Affairs services, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider listed, complaints should be directed to:

Christopher Maynard, Ph.D., Sr. VP, Academic Affairs and Provost
Phone: 281-283-3000
Email: provost@uhcl.edu
Bayou Building, 2525
2700 Bay Area Blvd
Houston, TX 77058-1002

Complaints Regarding Strategic Enrollment Management

For matters related to Recruitment and Admissions, Academic Records, and Student Office of Financial Aid, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:

Recruitment and Admissions
Matt Aschenbrener, Ed.D.
Vice President, Strategic Enrollment Management
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3011
Email: aschenbrener@uhcl.edu

Academic Records
Andrea Celestine, M.A.
Registrar, Academic Records
North Office Annex II, Suite 1200
Box 86
Phone: 281-283-2533
Email: registrar@uhcl.edu   

Student Office of Financial Aid
Holly Nolan, M.A.
Executive Director, Office of Student Financial Aid
Student Services Classroom Building, Suite 1105
Box 5
Phone: 281-283-2480
Email: UHCL_FAO@uhcl.edu

 

Complaints regarding Strategic Enrollment Management, if a satisfactory resolution is not reached in a timely manner, by working with the appropriate service provider listed, complaints should be directed to:

Matt Aschenbrener, Ed.D.
Vice President for Strategic Enrollment Management
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3011
Email: aschenbrener@uhcl.edu

Complaints Regarding Administration and Finance

Administration and Finance provides a variety of services on behalf of the university for internal and external customers. Faculty and staff are considered internal customers, while students, alumni, and community members are the primary external customers.

Administration and Finance is responsible for facilities, the campus store and food services; business and accounting services; human resources; safety and security. Complaints pertaining to services provided by these departments should first be directed to the appropriate office.

Campus Store and Food Service
Debra Carpenter
Executive Director of Procurement and Payables
NII 1300
Box 137
Phone: 281-283-2150
Fax: 281-283-2156
Email: purchasing@uhcl.edu

Facilities Management and Construction/Parking & Transportation
Douglas Wells
AVP Facilities Management and Construction
Central Services Building
Phone: 281-283-2250
Email: facilities@uhcl.edu

Finance - Cashier and Student Accounting Issues
Mark Denney
Vice President of Admin and Finance
Bayou Building, Suite B2317
Box 75
Phone: 281-283-2100
Email: AVP_Finance@uhcl.edu

Human Resources
Yolanda Edmond
AVP Human Resources
Bayou Building, Suite 2537
Box 167
Phone: 281-283-2160
Fax: 281-283-2158
Email: humanresources@uhcl.edu

Police Department
Russell Miller
Chief of Police
Bayou Building, Suite 1636
Box 323
Phone: 281-283-2222
Fax: 281-488-8585
Email: policechief@uhcl.edu