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University of Houston-Clear Lake is an educational institution with a distinct identity, whose primary role is to provide fair and equitable learning opportunities to graduate and undergraduate students. The university serves a diverse student population from the state, the nation, and abroad, particularly from the Houston-Galveston metropolitan area, by offering programs on and off campus.

The university's faculty, staff and administrators are committed to providing a humane, responsive and intellectually stimulating environment for productive learning and working. UHCL emphasizes:

  • Learning through teaching, research, scholarship, and professional and community service;
    the advancement of knowledge.
  • Delivery of educational opportunities through new instructional technologies and through distance learning.
  • A commitment to high academic standards.
  • Sensitivity to the needs of the students and communities served by the institution; and, above all, integrity in all institutional functions.

Solving Problems

UHCL encourages informal resolution of complaints as the most effective solution to problems. Before filing a formal complaint, individuals are encouraged to first discuss the situation directly with the other person involved and, then, with the other person's supervisor if a resolution has not been reached.

Individuals needing assistance with directing their complaints or understanding the proper procedures may consult with the Dean of Students.

Formal Complaint Process

Interface with UHCL customers occurs in three primary areas: Student Affairs, Academic Affairs, and Administration & Finance. Complainants are invited to submit their complaints in writing, in person, via email or by telephone to the appropriate office, or to the university's customer service representative. Office names, on-campus building locations, box numbers, telephone numbers and email addresses are given below for offices in each of the three areas. Complaints in writing should be directed to the appropriate office using the specific office title and box number in the following address.

Office Title
University of Houston-Clear Lake
2700 Bay Area Boulevard, Box #___
Houston, TX 77058-1098

The university's customer service representative is as follows:

Berenice Webster
Executive Assistant to the President
University of Houston-Clear Lake
2700 Bay Area Boulevard
Houston, Texas 77058

Office location: Room 2521 Bayou Building
Phone: 281-283-2004
Fax: 281-283-2010
Email: president@uhcl.edu or webster@uhcl.edu 

The president has the ultimate responsibility for all concerns if satisfaction is not reached by addressing the problem with the appropriate department. Unresolved issues should be sent to:

Ira K. Blake, Ph.D., President
Office of the President
Attn: Berenice Webster
Executive Assistant to the President
Bayou Building, Suite 2521
Box 43
Phone: 281-283-2004
Fax: 281-283-2010
Email: president@uhcl.edu

The Customer Service Standards Act requires Texas higher education institutions to report on customer service on June 1st every even year. University of Houston-Clear lake publishes this information in the UHCL Academic Support Services Assessment (ASSA) survey report

  Complaints Regarding Student Affairs
 

Student Affairs offices report to the vice president for Student Affairs. Issues within the division's units can be taken to the Dean of Students.

Dean of Students Office
Attn: David Rachita, M.A.
SSCB 1201
Box 195
Phone: 281-283-2567
Fax: 281-283-2620
Email: rachita@uhcl.edu


To expedite the resolution process, complaints regarding a particular Student Affairs unit can also be addressed by contacting the office directly.

Counseling Services
SSCB 3103

Box 331
Phone: 281-283-2580
Fax: 281-283-2602

Dean of Students Office
which includes Orientation and New Student Programs, Pearland Student Services, Student Assistance Center, Student Housing and Residence Life
SSCB 1201
Box 195
Phone: 281-283-2567
Fax: 281-283-2620

Student Diversity, Equity and Inclusion
SSCB 1203
Box 194
Phone: 281-283-2575
Fax: 281-283-2564
studentdiversity@uhcl.edu

Campus Recreation and Wellness
SSCB 1204
Box 198
Phone: 281-283-2331
Fax: 281-283-2566
campusrecreation@uhcl.edu

Career Services
SSCB 3109
Box 331
Phone: 281-283-2590
Fax: 281-283-2602

Student Involvement and Leadership

SSCB 1204 
Box 198 
Phone: 281-283-2560 
Fax: 281-283-2566 
Email: studentlife@uhcl.edu

Student Publications
Bayou 1239
Box 456
Phone: 281-283-2572
Fax: 281-283-2569

Health Services
SSCB 1301
Box 260
Phone: 281-283-2626
Fax: 281-283-2964

Orientation and New Student Programs
SSCB 1202
Box 257
Phone: 281-283-2660
Fax: 281.283.2566

Student Conference for Research and Creative Arts
Bayou 1632
Email: goyarzu@uhcl.edu

Student Information and Assistance
SSCB 1201
Box 195
Phone: 281-283-2451

  Complaints Regarding Academic Affairs
 

Academic Affairs includes the faculty members, division chairs, college deans and central academic administration of UHCL, as well as Admissions, Academic Records, Institutional Effectiveness, the Neumann Library, Sponsored Programs and University Computing and Telecommunications.

Complaints regarding undergraduate and graduate programs should be directed to the Office of the Dean of the appropriate college.

Edward Waller, Ph.D.
Dean
College of Business
Bayou Building, Suite 2239
Box 385
Phone: 281-283-3102
Email: dean_bpa@uhcl.edu

Samuel Gladden, Ph.D.
Interim Dean
College of Human Sciences and Humanities
Bayou Building, Suite 1539
Box 416
Phone: 281-283-3300
Email: hsh@uhcl.edu
Email: gladden@uhcl.edu

Joan Pedro, Ph.D.
Dean
College of Education
Bayou Building, Suite 1237
Box 517
Phone: 281-283-3501
Email: education@uhcl.edu

Miguel Gonzalez, Ph.D.
Dean 
College of Science and Engineering
Bayou Building, Suite 3611
Box 415
Phone: 281-283-3705
Email: CSE@uhcl.edu


For matters related to Academic Affairs which includes Office of Institutional Effectiveness Planning and Assessment, Center for Faculty Development and Office of Sponsored Programs, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:

Kathryn I. Matthew, Ed.D. 
Associate Vice President for Academic Affairs
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Email: matthew@uhcl.edu

Patricia Cuchens, M.A.T.
Executive Director
Office of Institutional Effectiveness Planning and Assessment
Bayou Building, Suite 2325
Box 80
Phone: 281-283-3065
Email: cuchens@uhcl.edu 

Robert Bartsch, Ph.D.
Program Director
Center for Faculty Development
Bayou Building, Suite 1604
Box 74
Phone: 281-283-3291
Email: facultydevelopment@uhcl.edu

Nancy Devino, Ph.D.
Executive Director
Office of Sponsored Programs
Bayou Building, Suite 2531
Box 44
Phone: 281-283-3016
Email: devino@uhcl.edu


For matters related to Student Success Initiatives which includes Student Success Center, Math Center, Writing Center, Accessibility Support Center, Testing Center, Transfer Advising, and College of Business (COB), College of Human Sciences and Humanities (HSH), College of Education (COE), and College of Science and Engineering (CSE) advising departments, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:

Tim Richardson, Ph.D.
Associate Vice President for Student Success Initiatives
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Email: SSI@uhcl.edu

Dorsey Thomas, M.Ed.
Director, Student Success Center
Student Services Classroom Building, Suite 3102
Box 239
Phone: 281-283-2455
Email: thomasdo@uhcl.edu

Allen Cox, M.A.
Director, Math Center
Bayou Building, Suite 2127
Box 227
Phone: 281-283-2460
Fax: 281-226-7057
Email: cox@uhcl.edu

Scott Sands, Ph.D.
Director, Writing Center
Student Services Classroom Building, Suite 2101
Box 84
Phone: 281-283-3970
Email: sands@uhcl.edu

J’Naudia Hunter-Phillips, M.S.
Director, Accessibility Support Center
Student Services Classroom Building, Suite 1302
Box 258
Phone: 281-283-2624
Email: provostoffice@uhcl.edu

Diana Bidulescu, M.Ed.
Director, Testing Center
Bayou Building, Suite 1408
Box 114
Phone: 281-283-3083
Email: bidulescu@uhcl.edu

Kristi Rickman, M.S.
Director of Transfer Advising
Student Services Classroom Building, Suite 1206
Box 209
Phone: 281-283-2637
Fax: 281-226-7138
Email: rickman@uhcl.edu

Toni Rico, M.S.
Senior Academic Advisor
Bayou Building, Suite 2111
Box 292
Phone: 281-283-3110
Email: busadvoff@uhcl.edu

Jason Barkemeyer, M.Ed.
Director of Academic Advising (HSH)
Bayou Building, Suite 1615
Box 416
Phone: 281-283-3334
Email: barkemeyer@uhcl.edu

David Benz, M.A./M.S.
Director of Student Relations (COE)
Bayou Building, Suite 1231
Box 188
Phone: 281-283-3600
Email: education@uhcl.edu
As required by TEA, the College of Education has an extensive policy for complaint resolution

Kialyn Yendell, M.Ed.
Director of Academic Advising (CSE)
Bayou Building, Suite 3611
Box 415
Phone: 281-283-3712
Email: yendell@uhcl.edu

 
For matters related to Recruitment and Admissions, Academic Records, and Student Office of Financial Aid, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:

Charlotte Tullos, Ph.D.
Interim Associate Vice President for Enrollment Management
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3022
Email: tullosc@uhcl.edu 

Kara Hadley-Shakya, M.S.
Executive Director, Recruitment and Admissions
Student Services Classroom Building, Suite 1102
Box 13
Phone: 281-283-2518
Email: hadleyshakya@uhcl.edu

Bryan Heard, M.Ed.
Registrar, Academic Records
North Office Annex II, Suite 1200
Box 86
Phone: 281-283-2533
Email: registrar@uhcl.edu   

Holly Nolan, M.A.
Executive Director, Office of Student Financial Aid
Student Services Classroom Building, Suite 1105
Box 5
Phone: 281-283-2480
Email: UHCL_FAO@uhcl.edu 


For matters related to Neumann Library, Global Learning and Strategy, UHCL Pearland Campus and University Computing & Telecommunications, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider, complaints should be directed to:  

Vivienne McClendon, Ph.D., MLIS
Executive Director
Neumann Library
Bayou Building, Suite 2402
Box 229
Phone: 281-283-3930
Email: library@uhcl.edu 

Gigi Do, Ph.D.
Assistant Vice President of Global Learning and Strategy
Senior International Officer
Bayou Building, Suite 2123, MC 225
Houston, Texas 77058-1002
Phone: 281-283-2750
Email: OIAP@uhcl.edu

Kathy Dupree, EdD, MBA, CGFM
Executive Director of Campus Operations
University of Houston-Clear Lake at Pearland
1200 Pearland Parkway
Pearland, TX  77581
Phone: 281-212-1601
Email: dupree@uhcl.edu

LeeBrian Gaskins, Ph.D.
Assistant Vice President for IT/CIO
University Computing and Telecommunications
Bayou Building, Suite 3221
Box 230
Phone: 281-283-2828
Email: supportcenter@uhcl.edu 


Complaints regarding Academic Affairs services, if a satisfactory resolution is not reached in a timely manner by working with the appropriate Academic Affairs college or service provider listed, complaints should be directed to:

Steven J. Berberich, Ph.D.
Senior Vice President for Academic Affairs and Provost
Bayou Building, Suite 2525
Box 74
Phone: 281-283-3000
Email: berberich@uhcl.edu

  Complaints Regarding Administration and Finance
 

Administration and Finance provides a variety of services on behalf of the university for internal and external customers. Faculty and staff are considered internal customers, while students, alumni, and community members are the primary external customers.

Administration and Finance is responsible for facilities, the campus store and food services; business and accounting services; human resources; safety and security. Complaints pertaining to services provided by these departments should first be directed to the appropriate office.

Campus Store and Food Service
Debra Carpenter
Executive Director of Procurement and Payables
NII 1300
Box 137
Phone: 281-283-2150
Fax: 281-283-2156
Email: purchasing@uhcl.edu 

Finance - Cashier and Student Accounting Issues
Usha Mathews 
Associate Vice President for Finance
NII 1500
Box 103
Phone: 281-283-2140
Fax: 281-283-2137
Email: AVP_Finance@uhcl.edu

Human Resources
Brad McGonagle, Ph.D.
Executive Director of Human Resources
Bayou Building, Suite 2537
Box 167
Phone: 281-283-2160
Fax: 281-283-2158

Police Department
Allen Hill
Chief of Police
Bayou Building, Suite 1636
Box 323
Phone: 281-283-2222
Fax: 281-488-8585
Email: policechief@uhcl.edu