UHCL, including Pearland and TMC, is closed Tuesday, Sept. 22, 2020. All modes of instruction are cancelled. For Tropical Storm Beta Updates: alert.uhcl.edu, Stay Healthy, Hawks: Coronavirus (COVID-19) Updates

Spam Management

Proofpoint Email Security

The Proofpoint Messaging Security Gateway (Proofpoint Protection Server) enforces spam management and virus filtering for UHCL's Exchange mailboxes. All incoming email is inspected by Proofpoint as soon as it arrives at UHCL and potentially dangerous emails are sent to a Spam Quarantine. You will receive an email notification from spammanager@uhcl.edu with the subject "End User Digest" in your Inbox to let you know when you have Quarantined messages.

Lists for Safe or Blocked Senders

The Safe Senders list is a list of approved email addresses you can receive mail from. All messages will still be screened for viruses, but emails sent from approved addresses will no longer be quarantined. The Blocked Senders list contains addresses of people or mailing lists from whom you do not wish to receive email.

  How to Use the Email Digest
 

The Email Digest displays messages that have been classified as spam. Potential spam mail is stored in your Quarantine for 14 days before being deleted, giving you time to determine whether to deliver or block emails from the senders. Action taken on these messages determines how messages from the senders will be handled in the future.

Proofpoint Email Digest

Click the Manage My Account link in your Email Digest to create a Safe or Blocked Sender list. A new browser window with menu options will open.

When you add a domain name (e.g., yahoo.com) to the Safe Senders list, all email addresses from that domain will be considered "safe". You should restrict the safe list to specific senders by entering their full email addresses (for example, johndoe@yahoo.com).

  • Each time you select Release, the message is delivered to your Inbox.
  • Each time you select Release and Allow Sender, the email is released and the address from that sender is added to your personal Safe Senders list.
  • Each time you select Block Sender, the address from that sender is added to your personal Blocked Senders list.
  • Request New End User Digest sends you the latest Digest, which contains the last 14 days of messages that have been delivered to your personal Spam Quarantine.
  • To manage your personal Safe/Blocked Senders list, click the Request Safe/Blocked Senders List link.
  • To manage your preferences from the Web Application, click the Manage My Account link.
  How to Use the Web Application
 

Clicking on the Manage My Account link in the Email Digest will open the End User Web Application.

Proofpoint Web App

Just like the Digest, you can also Allow or Block senders or release email from Quarantine when using the Web Application.

After you log in to the Web Application, you can decide how to hand future messages from each sender:

  • Release the selected message(s) from the Quarantine and allow future messages from the sender(s) to be delivered - select the message(s) and click Allow Sender.
  • Delete the selected message(s) from the Quarantine and block future messages from the sender(s) to be delivered to your Inbox - select the message(s) and click Block Sender.
  • The currently selected folder in the left pane under My Folder displays messages in that folder.
  • The Options menu in the menu bar provides the following choices:
    • Request Digest - this choice sends you the latest Email Digest
    • Refresh - refreshes the right pane. If you use the Delete All choice, use Refresh to display more messages.
    • Delete All - deletes the currently displayed messages from your personal Quarantine.

Select Lists in the left pane to add senders to your personal Safe or Blocked Senders lists.

 

Contact
  • UCT Support Center

    Phone: 281-283-2828
    supportcenter@uhcl.edu

    Bayou 2300
    2700 Bay Area Blvd.
    Houston, TX 77058-100

     

    Virtual Office Hours

    Mon-Thu:
    7:30 a.m. - 7 p.m.

    Fri-Sat:
    8 a.m. - 5 p.m.

    The Support Center is closed on Sundays