Self Help
I Need to Log Into . . .
E-Services (including TRAM)
Blackboard
Zoom
Echo360
Microsoft Office 365/O365
Proofpoint SPAM Management
Outlook Email
Qualtrics
End-of-Course Evaluations (except BUS)
I Need Help With . . .
Expired Password (not including e-Services)
DUO Two-Factor Authentication (2FA)
Clearing My Browser Cache/History
Turning Off Pop-Up Blockers
Blackboard/Instructional Technologies (Students)
Blackboard/Instructional Technologies (Faculty)
Online Proctoring (LockDown Browser and ProctorU)
Zoom
Microsoft Office 365/O365
Wireless Internet (WiFi)
Scantron Tests
Coursework Server
SPAM Management
I Work/Teach on Campus and I Need Help With . . .
Desktop Phones
Requesting a New Telephone or Data Line
Adding a Network Printer
Mapping a Network Drive
I Need Help with an Off-Campus or Mobile Device/Service . . .
Apporto Virtual Computer Lab
Remote Computer Lab
Jabber
VPN/Remote Desktop (Cisco AnyConnect)
Outlook for My Phone
I Need Help with Something Else . . .
OIT's Support Center serves as the intake point for all UHCL information technology-related questions and requests. Whether you need help with your on-campus computer, requesting new software, or speaking to someone about a possible new IT project or custom application, start with the Support Center. A member of our staff will gather your information and ensure that your request is routed to the most appropriate OIT office or staff member.
The Support Center is open to assist faculty, staff, and students Monday through Friday from 8:00 AM until 5:30 PM (summer hours). you can reach us during those times via telephone (281.283.2828), email (SupportCenter@uhcl.edu), or in person (Bayou 1312 and Bayou 2300). After hours, please submit your questions or concerns by telephone (voicemail), email, or by creating your own help ticket.