Self Help
I Need to Log Into . . .
- E-Services (including TRAM)
- Blackboard
- Zoom
- Echo360
- Microsoft Office 365/O365
- Proofpoint SPAM Management
- Outlook Email
- Qualtrics
- End-of-Course Evaluations (except BUS)
I Need Help With . . .
- Expired Password (not including e-Services)
- DUO Two-Factor Authentication (2FA)
- Clearing My Browser Cache/History
- Turning Off Pop-Up Blockers
- Blackboard/Instructional Technologies (Students)
- Blackboard/Instructional Technologies (Faculty)
- LISTSEV
- Online Proctoring (LockDown Browser and ProctorU)
- Zoom
- Microsoft Office 365/O365
- Wireless Internet (WiFi)
- Scantron Tests
- Coursework Server
- SPAM Management
I Work/Teach on Campus and I Need Help With . . .
- Desktop Phones
- Requesting a New Telephone or Data Line
- Adding a Network Printer
- Mapping a Network Drive
I Need Help with an Off-Campus or Mobile Device/Service . . .
I Need Help with Something Else . . .
OIT's Support Center serves as the intake point for all UHCL information technology-related questions and requests. Whether you need help with your on-campus computer, requesting new software, or speaking to someone about a possible new IT project or custom application, start with the Support Center. A member of our staff will gather your information and ensure that your request is routed to the most appropriate OIT office or staff member.
The Support Center is open to assist faculty, staff, and students Monday through Friday from 8 a.m. until 5:30 p.m. (summer hours). You can reach us during those times via telephone (281-283-2828), email (supportcenter@uhcl.edu), or in person (Bayou Building, Room 1312 and 2300). After hours, please submit your questions or concerns by telephone at 281-283-2828 (voicemail), or email supportcenter@uhcl.edu.