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Blackboard Faculty Support

OIT's Instructional Design and Technology team provides training and support on Blackboard Learn, as well as other instructional technologies. In addition to Learn, we support Blackboard Ally, Zoom, Echo360, ProctorU, Respondus LockDown Browser, and Respondus Exam 4.0, with additional tools under consideration for future implementation. For more information about our team and services, please review our IDT Guide for Faculty.

For general questions about Blackboard Learn and Blackboard All, our team recommends starting with the Official Blackboard Learn Help Site. Please make sure that the support materials you review are for Blackboard's Original View and not the Ultra View.

If you have questions regarding anything not addressed on this page or the Blackboard Help Site, please feel free to contact the Support Center at 281-283-2828  or by email at For those instructors who need to register for our online Blackboard training, please review the information on our team's Training information page.   

Stay current on Blackboard updates, alerts, online learning tips, and more by visiting and subscribing to the UHCL Instructional Design and Technology (IDT) Blog.

Instructional Design and Technology (IDT) Team

Through training, documentation, and consultation, the Instructional Design and Technology (IDT) Team supports faculty in identifying, evaluating, and implementing instructionally appropriate software tools to deliver and support face-to-face, hybrid, and fully online learning. We also provide ongoing technical support for university-approved applications and tools for web-based teaching and learning, thereby facilitating the creation and maintenance of easily navigable, well developed, accessible, high-quality web-based instructional environments for our users – the faculty, staff, and students of the University of Houston-Clear Lake. Please see our team's blog for more information.

Did you know Blackboard welcomes your suggestions for improving their products?

If you have an idea for a new feature or enhancement, please visit and join the Blackboard Community. Blackboard Community membership enables you to ask and answer questions about Blackboard, participate in user groups and programs for Blackboard users, and to submit product feedback.

Note: The Blackboard Community link is not for UHCL-related Blackboard technical issues. Please submit those to the Support Center where they will be evaluated and addressed internally. If warranted, the ID and Course Development staff will submit the issue to Blackboard's technical Support Team.


  • Instructional Design and Technology

    Phone: 281-283-2981 

    Bayou 1604
    2700 Bay Area Blvd.
    Houston, TX 77058-100

    Virtual Drop-In Hours

    Zoom Meeting Link
    Monday: 10-11 a.m.
    Tuesday: 1-2 p.m.
    Wednesday: 6-7 p.m.
    Thursday: 10-11 a.m.

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