Information for Clients
Parking
A free temporary parking pass is available for PSC clients. You will be provided the pass by a staff member upon your arrival at the clinic. Please be sure to place this parking pass face up on your dashboard to avoid any citations from parking enforcement.
Rescheduling and Cancellations
If you are running late for your appointment, please call the clinic (281-283-3330) as soon as possible to notify your clinician. If you need to reschedule or cancel an appointment, please provide at least 24 hours' notice (one business day). Frequent cancellations and absences may result in the termination of services.
Emergencies and Crisis Response
The PSC does not provide emergency crisis response services. If you or your child experiences a mental health crisis, the 24-hour Suicide and Crisis Lifeline is available by phone or text at 988.
Contacting your Clinician
You may contact your clinician by calling the clinic (281-283-3363). If your clinician is in the office and available, you will be connected with them. Because we are a training clinic, clinicians may be engaged in coursework, research, or training activities at other locations. As a result, you may need to leave a message with the clinic staff. If you leave a message, please allow up to 48 hours (two business days) for your clinician to respond.
Clinicians are not permitted to communicate with clients via text messaging or any form of social media. Email should not be used to communicate urgent information. For urgent matters, clients should call the clinic.
Receiving Services within a Training Clinic
The PSC is a training clinic associated with the UHCL Department of Psychological and Behavioral Health Sciences, and all services are provided by graduate clinicians under the direct supervision of a faculty supervisor. As a psychology training clinic, sessions are frequently observed or recorded for training purposes. All client information and records are kept confidential and will not be shared unless you provide written permission. There are notable limitations to confidentiality, such as legally required disclosures of child or elder abuse. Please see the PSC Privacy and Confidentiality Practices for more information.
What to expect - Psychological Assessment
- The PSC offers comprehensive psychological assessments of client functioning that typically include clinical interviews; review of records (if available); collateral input (e.g., from teachers/caregivers/family members); standardized tests and questionnaires; and behavioral observations.
- Following the conclusion of testing, a written evaluation report with findings (including any indicated diagnoses and recommendations) is completed. The last session of a psychological evaluation is a meeting to review the evaluation report with the client.
- Psychological evaluations typically require four to five testing sessions. These sessions vary in duration from one to four hours, though longer sessions may be scheduled based on client and clinician availability. Sessions are typically scheduled at least two weeks apart to allow graduate clinicians time to receive feedback from their supervisors.
What to Expect - Therapy
- Therapy services typically begin with an intake session(s), which include an orientation to the treatment process and collaborative identification of problems and treatment goals.
- Sessions are typically scheduled as weekly, 50-minute, in-person sessions.
- Virtual sessions are available to accommodate clients.
Fees and Payment
Service fees are determined via an income-based sliding scale. Please call the PSC at 281-283-3330 if you are interested in receiving an estimate for services.
Clients can make payments by cash, check, or credit/debit card. Checks should be made payable to the University of Houston - Clear Lake. Credit/debit card payments are processed via an online web portal, for which instructions will be emailed.
The clinic cannot take insurance. Clients are responsible for all payments, and payment is due at the end of each session unless otherwise agreed upon. Refunds cannot be issued for completed services, as fees reflect the time and resources required to prepare for and conduct sessions (e.g., time and resources used to administer psychological tests). If you cannot pay your fee or account balance, please notify the PSC office supervisor immediately.
Records Requests
You have the right to receive a copy of your records, with some exceptions (e.g., access may be denied if releasing the information could reasonably endanger your physical safety or that of another person).
To obtain a copy of your or your child's records, you may make that request in person, via phone, or via fax (e.g., faxed release of information form from another provider). We may charge a reasonable fee for administrative costs, such as printing and mailing costs.
Concerns and Complaints
If a client has a concern or complaint regarding their services in the clinic, they are encouraged to discuss it with their clinician. If the issue has not been resolved, clients may contact the graduate clinician’s faculty supervisor or the PSC director to discuss their concern. This information can be obtained from any clinic administrative staff. You will not be penalized or retaliated against for making a complaint.
Formal complaints may also be made to the Texas Behavioral Health Executive Council.
They will review any formal written complaint about a service provision or provider
behavior related to the practice of psychology. A board can take disciplinary action
if they find evidence that a licensee provided incompetent or unprofessional services
or engaged in unethical, unprofessional, or illegal behavior. Their contact information
and a link to the complaint form are listed below:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Telephone: 1-800-821-3205
Investigations/Complaints 24-hour, toll-free system: 1-800-821-3205
Link to Complaint Form
If you believe that there has been a violation regarding your privacy and or the security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint via the link at the Patient Privacy page.