Holds & Delinquent Accounts
Student Business Services is committed to helping you resolve your delinquent balance. If your account becomes delinquent, contact our office immediately at 281-283-2170 so we can discuss your options.
All charges due to the university must be paid in full by the payment due date published each semester. If the student’s account is not paid by the due date, a past due balance hold (delinquent hold) will be placed and further collection efforts will be made to collect the amount owed. The outstanding debt can include tuition, required fees, fines and fees and related to programs, services, and courses, in addition to any other amounts related to enrollment at University of Houston-Clear Lake. Students whose accounts are delinquent will not be permitted to register for the next term or receive transcripts or diplomas. University of Houston-Clear Lake may require payment of a delinquent account to be in the form of certified funds, such as cash, money order, credit card or cashier’s check.
The student accounts receivable process begins when charges are posted to their student account. The university works with students who are past-due, but if a solution cannot be agreed upon, the university follows the collection procedure outlined below:
The official line of communication to students is your UHCL email account. Student Business Services only sends email notifications to your UHCL email account, we do not mail invoices through the postal service. Three collection notices are sent to a student's UHCL email account. The first notice is e-mailed approximately 90 calendar days after the end of the term. Second notices are e-mailed approximately 30 calendar days after the date of the first e-mail notice (approximately 120 calendar days after the term). The final collection notice is sent approximately 60 calendar days after the date of the first e-mail notice (approximately 150 calendar days after the term). Once the due date on the final collection email has passed, uncollected accounts may be referred to a collection agency. The collection process last approximately 180 calendar days after the end of the term.
At any time during the collection process, Student Business Services is willing to work with students to develop a mutually agreed upon repayment plan. However, as a last resort, if no response to our inquiries is received and an agreed upon re-payment plan is forthcoming, the university will proceed with formal collection action.
Once your account is referred to an outside agency, students will be contacted by a representative of that agency. Payments are made through the agency-not the university. If the account is sent to a collection agency, additional fees will be added to the original balance due. In addition, a delinquency report may be filed with a credit bureau.