Specialized departmental training can be offered at the request of the department
chair or head. Training and Development will explore the options and type of forum
needed, based upon a training needs analysis. Each department’s needs are addressed
individually based upon the results of the completed analysis. Examples of specialized
departmental training include: customer service, vision and goal setting, planning,
team building, and stress management. In order to provide the best possible outcome
of the session desired, please provide a minimum of two weeks to assess and develop
an appropriate action plan to meet the indicated need.
Sample Training Needs Analysis Questions:
- Identify the performance challenge. What is, or is not, working?
- Identify what is needed to improve, or correct the current challenge? (Knowledge, Skills, Attitude, etc.)
- What level challenge is present? (High priority, low priority, future planning, etc)
- What is the desired outcome of the training being requested?
Further questions will be addressed as answers to the above questions are shared and discussed.