Student FAQ

Downloading Navigate, other questions

  I can't sign into Navigate
 

Have you set up your university webmail? If so, can you sign into E-Services or Blackboard with your university username and password? If your credentials are rejected by those services, there is an issue with your account. Try resetting your password.

If you successfully enter your credentials in E-Services or Blackboard, but Navigate says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact guidesupport@eab.com with your full name, username, and email address.

  The Steps I’m seeing don’t look right to me…
 

What term of college are you in? Did you select the wrong term? Go to the More tab, under their name there’s a link to “Update year and term.”

If your selection is correct, Journey content might not be available for you yet. You can still use other features, and many of the Journeys for other semester may still be relevant.

  What do I do if my app is frozen or acting weird?
 

Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”

  I just resolved a Hold, why is it still showing up?
  Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in Navigate. If the issue persists, contact guidesupport@eab.com.
  How do I change my notification settings?
 

In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.

  Something is wrong with “My Class Schedule.”
 

Contact guidesupport@eab.com to get it fixed.