Frequently Asked Questions

Here are some common questions about our services. If you have other questions, please feel free to call us at 281-283-2580.

How can therapy help me?

The mission of UHCL Counseling Services is to help students fulfill their goals by fostering connections with and among members of the university community, facilitating the discovery and realization of power in their strengths and developing the ability to address emotional and psychological challenges.

Therapy can help students in their adjustment to college life and help them learn to manage personal problems effectively. Counseling can also help students learn strategies to cope with academic stress and develop self-awareness, personal responsibility, and skills for life-long learning. Students who were provided services reported a reduction of symptoms (95 percent), improved self-esteem/self-worth/self-image (93 percent), improved coping skills (90 percent), reduction of negative thinking (93 percent) and improved quality of life functioning (96 percent).

How do I make an appointment?

The first appointment at Counseling Services is called the Initial Consultation appointment. An initial consultation includes 30 minutes of paperwork and 20 minutes for a brief assessment with a therapist which will require you to discuss personal and private information. This assessment will allow the therapist to proceed to the next step which may include an intake appointment with your assigned therapist, referral to a group, or connecting you with other resources on campus and/or in the community.

Contact Counseling Services in the following ways:

Call us at 281-283-2580 between 8 a.m. - 7 p.m. Monday through Thursday, or 8 a.m. –  12 p.m. on Friday. Please have your UHCL Student ID number available. Calls received after business hours will be returned the next business day.
Come to Counseling Services at 2700 Bay Area Blvd., SSCB Room 3.103 during office hours. Please note: due to confidentiality, email is not used by Counseling Services for this purpose.

What is an Initial Consultation?

An initial consultation is a brief assessment with a therapist that will last about 30 minutes, and will require you to discuss personal and private information. This assessment will allow the therapist to proceed to the next step which may include an intake appointment with your assigned therapist within a week, referral to a group, or connecting you with other resources on campus and/or in the community.

Is there a fee for counseling services?

We provide free therapy services to enrolled UHCL students. There are nominal fees associated with psychiatry services and testing. If you have any questions about our services, please contact the front desk at 281-283-2580.

Are the services provided confidential, and under what circumstances might my confidential counseling information be disclosed?

Counseling Services follows the privacy and confidentiality practices described in our Privacy Policy. Counseling Services keeps your counseling information in records that will be maintained and protected in a confidential manner, as required by law. State and Federal Law states that there are exceptions to this general rule:

In instances where there is imminent danger of serious harm to yourself or others.
In cases involving physical and/or sexual abuse of children or endangered adults.
Where otherwise requested by subpoena or mandated by court order or state/federal law.
You may sign a Consent to Release Confidential Information form legally authorizing your therapist to reveal information to other individuals or agencies of your choice. Read our Privacy Policy to learn more about confidentiality.

What do I do in a crisis?

For crisis assistance, please refer to our Crisis Assistance page.

How do I cancel or reschedule an appointment?

If it is necessary to cancel a session, clients are requested to provide at least 24 hours’ notice. Excessive cancellations or failure to provide notice of a cancellation deprives other clients of therapy services and negatively affects the therapy process and your progress. Excessive cancellations may result in restrictions on service.

If you are unable to attend your appointment for any reason, you must call to reschedule before the starting time of your appointment. If you do not notify us of an absence prior to the appointment twice, you will be charged a $25 rebooking fee which must be paid before your next appointment. If you miss three times without canceling, we will have to discuss a referral for outside services or other appropriate alternative arrangements with you.

If you are going to be late to an appointment please call and notify the office. It may be necessary to reschedule your appointment.

The psychiatry clinic is currently scheduled on Thursday mornings. In order to avoid a late cancellation fee, you must cancel your appointment by 6pm on the previous Tuesday. That will allow enough time for another student to be scheduled in the time slot you vacate. If you do not show up for your appointment, without calling us to cancel before your scheduled appointment time, you will be charged a no-show fee equal to the entire cost of the psychiatrist’s time. After three no-shows, or a combined total of five no-shows and late cancellations, you forfeit your eligibility to see the psychiatrist on campus, and will be referred to psychiatric services in the community.

In order to cancel or reschedule an appointment, please call us at 281-283-2580 and speak with the front desk staff and they can take a message and inform your therapist.

Can faculty or staff use Counseling Services?

Counseling Services offers a free, confidential consultation appointment to staff and faculty to assist with problem-solving and identifying next steps. The consultation appointment is an opportunity to discuss your concerns and obtain referral information for counseling resources in the community.

How long can I receive therapy at UHCL Counseling Services?

Students enrolled for the current semester are eligible for Counseling Services. The duration of therapy is determined by the therapist based on your goals and therapist availability. It is extremely rare for individual therapy to exceed one or two semesters. Students may be referred out for longer term or specialized therapy.

Can I just get a prescription refill, or see a psychiatrist on my first visit?

To be eligible for psychiatric services at UHCL, you must be a currently enrolled UHCL student. For refills of your prescription beyond the period designated by the psychiatrist, you will need to return for a follow up visit. The psychiatrist will indicate the date by which you need to return in order for her to assess the helpfulness of the medication and to continue the prescription. It is your responsibility to make and keep that appointment by the indicated date.

Medication changes or renewals will not be authorized by phone or without an in-person, follow-up appointment. Counseling Services is unable to fill automated requests from pharmacies. Prescription requests from any source other than direct contact with the client will be ignored.

Can I walk in and be seen the same day?

If you are in an urgent situation please walk in to our office or call us at 281-283-2580 during office hours and a therapist will see you as soon as possible.

Can I request a therapist representing a certain background or representing a specific demographic?

If you have a specific concern, or have questions about a specific issue, please express that at your Initial Consultation appointment. We will do all we can to match you with a therapist who will be most able to give you the help you need.

Do you offer couples therapy?

Counseling Services offers couples therapy and premarital counseling for students and their partners (partners may be non-students). Services are provided for students in any type of intimate relationship, regardless of gender or living arrangement.

At least one member of the couple must be a UHCL student and must first schedule a couple’s initial consultation. Please note that both members of the couple must be present at the initial consultation appointment and complete paperwork. For more information about couples counseling, contact our office.

Do you offer ADHD assessment?

We do not provide ADHD assessment, nor do we offer testing or letters for university accommodations. The testing required for accommodation is offered by private psychologists in the area and we can help you with a referral to the appropriate professional. The process of applying for accommodation must involve the Disability Services Office. Please keep in mind that the Disability Services Office does not provide testing for accommodations.

Do you offer career counseling or career testing?

Counseling Services offers career testing and counseling and focuses on how mental health may impact career goals. Counseling Services also works collaboratively with Career Services by offering career workshops throughout the year.

Career Workshops (CEW) are conducted in a small group format to assist in self-exploration in order to make career decisions. Experienced counselors and psychologists with Career Services and Counseling Services offer workshops in a small group seminar (max of 10 participants) using vocational exploration tools.

Can Marriage and Family Therapy, Counseling, and Clinical Psychology students be seen at Counseling Services?

Yes, all enrolled students are fully eligible for services at Counseling Services.

Contact
  • Counseling Services

    Phone: 281-283-2580
    Fax: 281-283-2602

    SSCB 3103
    2700 Bay Area Blvd, Box 331
    Houston, TX 77058-1002

    Regular office hours:
    Monday - Thursday, 8 a.m. - 7 p.m.
    Friday, 8 a.m. - 12 p.m.

    Please call ahead during holidays and semester breaks.

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