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Refunds

COVID-19 Refund Guidance

3/27/2020 8:30 a.m.

What refunds are being offered to students now that classes have gone online?

All students who paid the following fees will receive a pro-rated credit of those fees toward the student’s account in E-services (Tuition and Fees bill).

Automatic credits, no action is required on the part of the student:

  • Parking Fees - effective March 16, 2020, any student who paid for a Clear Lake or Pearland parking permit will receive a credit from that date through the end of the spring semester.

  • Hawk Dining Dollars - all students who had dining dollars on their account and are not continuing as Hunter Hall residents will receive a credit of any remaining balance of their Hawk Dining Dollars.

  • Recreation and Wellness Center Fees - all students will receive a pro-rated credit for their fees from March 19, 2020, through the end of the spring semester.  

Action is required on the part of the student to receive the credit:

  • Housing – all Hunter Hall residents who choose to move out for the remainder of the spring semester will receive a pro-rated credit/refund from the official date that they vacate Hunter Hall.  Students who have not officially moved out, but would like to, need to email housing@uhcl.edu.  Students need to email housing@uhcl.edu for credit/refunds.

    Vacating Hunter Hall will automatically initiate a credit of any remaining Hawk Dining Dollars for those students as well.

    For additional information see "Checking out of Hunter Hall".

All credits will be applied directly to the student’s account in E-services (Tuition and Fees bill).  If there is a balance owed to UHCL in the student’s account, the credit amount will be applied to that balance. 

If the credit applied exceeds any balance due to the university, students will have their refund credited back to their credit card or BankMobile preference. UHCL will process credits as quickly as possible. 

Students with questions may contact the Student Business Services office at SBS@uhcl.edu.


Refund Processing

Refunds first will be applied toward any outstanding university financial obligations. Any remaining refund will be processed through BankMobile or by credit card. UH-Clear Lake has partnered with BankMobile to provide disbursement services for financial aid and tuition refunds. If payment was by credit card, then reimbursement will be refunded back to the credit card used for payment.

Dropped classes and withdrawals are not the same. Students are advised to contact SBS prior to dropping or withdrawing.  Please read the information provided below the tables to determine refund. (Information for Withdrawals, Information for Drops)

Drop Dates for Summer 2020

Sessions 1st Class Date Last Date for 100% Refund
May Mini 5/18/2020 5/19/2020
Regular Session 6/8/2020 6/11/2020
1st 5 Week 6/8/2020 6/9/2020
2nd 4 Week 7/13/2020 7/14/2020

Withdrawal Dates for Summer 2020

Sessions  100% Refund 80% Refund 70% Refund 50% Refund 25% Refund
May Mini 5/17/2020 5/18/2020 Not Available 5/19/2020 Not  Available
Regular Session 6/7/2020

 

6/8-6/10 2020

Not Available 6/11-6/15 2020 Not Available
1st 5-Week 6/7/2020 6/8/2020 Not Available 6/9/ 2020 Not  Available
2nd 4-Week 7/12/2020 7/13/2020 Not Available

7/14/ 2020

Not  Available

 

  Information for Withdrawals
 

A student is considered Withdrawn when he or she is no longer enrolled in the current term. Students receiving financial aid are advised to contact the Office of Financial Aid prior to making changes in their enrollment status. Student services and privileges, including library services and use of computer labs, terminate upon withdrawal. Class days are counted from the first official class day of a semester or summer/fall session, and include weekdays and Saturdays. Refunds will first be applied to outstanding obligations.

Students who pay tuition and fees for any term and subsequently cancel their registration prior to the first day of classes, are entitled to a full refund. This refund excludes the $15 matriculation fee, $28 Academic Records fee, and any other non-refundable fees. Enrollment cancellations can be completed online through E-services.

Students who officially withdraw from the university after classes begin may be eligible for a partial refund of tuition and fees. The applicable refund is based on the courses in which a student is enrolled on the official date of withdrawal. Refunds are based on the amount billed and not what has been paid.

Once a student registers, he or she is responsible for the total fees assessed regardless of whether the installment or short term loan option is used. Refund percentages are calculated according to total fees assessed, and not the amount that has been paid. This means if you withdraw after making your first payment of tuition and fees, but after the 100% withdrawal period, a credit balance will first be applied to any outstanding amount due.

Withdrawal from courses or from the university can be made through E-Services prior to the deadline stated in the academic calendar. Withdrawals in writing are effective on the date of receipt. Letters can be faxed to the Office of the Registrar at 281-283-2530. The university reserves the right to deduct from the refund any outstanding financial obligations.

No refund will be made to students who leave the university without officially withdrawing. The refunds quoted are those authorized at the time of publication of this webpage but are subject to change without notice as necessitated by the university or legislative action. Refunds for withdrawal are made in accordance with the refund schedule.

  Information for Drops
 

Dropped course refunds only apply when a student drops from one or more courses, yet remains enrolled in at least one course. Students receiving financial aid are advised to contact the Office of Financial Aid prior to making changes in their enrollment status. Reducing semester hours to zero is considered a withdrawal and the Refund on Withdrawals schedule will be followed. Please refer to the Refunds on Withdrawals link.

Class days are counted from the first official class day of a semester or summer/fall session, and include weekdays and Saturdays. Refunds first will be applied to outstanding obligations. The refunds quoted are those authorized at the time of publication of this webpage but are subject to change without notice as necessitated by the university or legislative action. Refunds for dropped classes are made in accordance with the refund schedule.

Contact
  • Student Business Services

    Phone: 281-283-2170
    Fax: 281-283-2174
    Email: sbs@uhcl.edu

    Student Services Classroom Building, 1.103
    2700 Bay Area Blvd, Box 106
    Houston, TX 77058-1002

    Office hours:
    Monday - Friday, 8 a.m. - 5 p.m.

     

    Pearland Location:

    Phone: 281-212-1675
    Fax: 281-212-1677
    Email: sbs@uhcl.edu

    Pearland Campus, Room 150
    1200 Pearland Parkway, Pearland, Texas 77581

    The Pearland Student Business Services Location Is Currently Closed. Please call our Clear Lake Office.