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Requesting non-supported software on a University-owned device


The purpose of this procedure is to ensure that the application products that are installed on University-owned computers are supportable and do not negatively impact the security of University information and systems.


University Computing and Telecommunications (UCT) maintains a list of software products that have been approved for use at UHCL.  To have a software product from the list installed on your system, all you need to do is to submit a request to the UCT Support Center at extension 2828 or to install the approved software product onto your computer.  Depending on UHCL’s contract with the vendor, the software product may or may not have a charge associated with it.

In cases where you need to have a software product installed that is not on the approved product list, you may request that the product be considered for inclusion onto the approved application list, or for installation on your system as a special case.  The following procedural steps is intended to accomplish either of the aforementioned options.


  1. Click the following link to download form-sr001a-request-to-install-non-supported-software-on-a-university-owned-device.
  2. Fill in the “Product” and “Requestor” sections of the form, sign it and ask your supervisor to sign the form in the spaces provided.
  3. Submit the form to UCT Technical Services.
  4. An authorized member of UCT Technical Services (for workstation software) or UCT Infrastructure (for server software) will review the product’s specifications to ensure that the product can integrate effectively into our workstation, server and network environments. 
  5. For workstation software, we expect that the requested software product will operate as a standalone product on your computer.  However, if there are requirements that involve network or firewall changes, or integration with UCT server-based software, the authorized UCT representative will involve personnel from the appropriate areas of UCT to ensure that the software product will not negatively impact the University’s computing environment.
  6. The authorized UCT representative will fill out the appropriate section of the form, will summarize his or her findings, and will sign the form in the space provided.  If the software product cannot be implemented without impacting UCT operations, the form will be returned to the requestor with the comments highlighting the issues.
  7. If it is determined that the software product can be implemented with no negative impact, the authorized UCT representative will forward the form to the Information Security Officer.
  8. The Information Security Officer (ISO) will review the authorized UCT representative’s comments and will evaluate the security capabilities of the product.  If there are security concerns, the Information Security Officer will work with the requestor and the authorized UCT representative to find an acceptable alternative.  The Information Security Officer will summarize the results of the security assessment and will indicating whether the product is approved for installation or not.  If approved, the assessment will also specify any restrictions that must be applied as part of the implementation. 
  9. The ISO will then send the form, approved or not, back to the authorized UCT representative.
  10. If the request is approved, the appropriate UCT resources will install the requested software and make any approved adjustments.