Blackboard Student Support
OIT's Instructional Design and Technology (IDT) team coordinates with the Support Center to provide assistance to students with Blackboard Learn and other instructional technologies. Students are encouraged to contact the Support Center with their questions and concerns about applications, including Blackboard Learn, Blackboard All, Zoom, Echo360, and online proctoring tools.
Blackboard Support Site
Our team recommends the Official Blackboard Learn Help Site as the starting point for questions about Blackboard Learn and Blackboard Ally, where you can:
- Reference information about Blackboard tools and features.
- Access commonly-asked questions in the FAQs section.
- Check out new tips in the In the Spotlight area.
- Enter keywords into the search field provided to look for information on specific topics.
Note: Always select resources on the Official Blackboard Learn Help Site that are for Blackboard's original view, not the Ultra option.
UHCL Online Blackboard Training for Students
The IDT team offers an online Blackboard training tool available to UHCL students. The short, self-paced course will introduce you to our Blackboard system and teach you how to avoid technical issues. You can self-enroll in the training at any time.
Reporting a Technology Problem to the Support Center
If you have questions, contact the Support Center at 281-283-2828 or firstname.lastname@example.org. When reporting a Blackboard-related issue to the Support Center, please include:
- Your name and student ID number.
- Your email address.
- The rubric, course number, section number, and instructor of the course in which you experienced the issue. For example, please state that the problem "occurred in INST 3313.04, taught by Mrs. Opalenik," rather than the problem "occurred in my Blackboard class."
- The location within the Blackboard course at which you experienced the problem. For example, please state that "I was trying to submit an assignment called Midterm Essay, which is located in the Assignments area of the course," rather than, "I couldn't submit my assignment."
- The date and time at which the problem occurred.
- One or more screen captures of any error messages that you received or that demonstrate the issue that you are reporting, if possible.
- As much information as possible about the device that you were using at the time the
problem occurred. Critical information needed to troubleshoot your problem includes:
- Device Type (e.g., desktop, laptop, tablet, smart phone, etc.)
- Location (e.g., at UHCL, at home, at work, at Starbucks)
- Internet Connection (wireless or wired; dial-up, cable, DSL)
- Operating System and Version (e.g., MacOS 10.10, Windows 8.1)
Web Browser and Version (e.g., Firefox 45.0.2,Chrome Version 49.0.2623.112 m)
The more information that you can provide when you report the issue, the faster we will be able to resolve your problem. Please note that no one in the Support Center or Course Development and Support Team can reset, clear, or otherwise alter an assignment submission or test/quiz attempt without written (email) permission of the course instructor.
- Troubleshooting Two-Factor Login Issues
- Student Orientation Brochure (Blackboard)
- Getting Started with Blackboard for Students
- Student Checklist for Online Technology Readiness
- Tips for Successful Online Learning
- BB9 Quiz Tips
- Using Blackboard Email
- Downloading Graded Assignments with Instructor Comments
- Submitting Large Files in Blackboard Via OneDrive Links
Online Proctoring Resources
Proctor U (FA21 Update) - Beginning in the Fall 2021 semester, ProctorU has enabled their new prechecks system for UHCL. This means that, for users who have taken exams through ProctorU before, things will look different upon starting an exam in ProctorU. The new prechecks system was implemented by ProctorU to create a smoother start and lessen the time spent waiting for a proctor. Below are links to a document that outlines the new student experience and a video that demonstrates the new procedure..
Echo 360 Resources
There will be a link to Echo360 within your Blackboard course if your instructor is using the program. Students must access Echo360 through the link in a Blackboard course the first time that they use it. Once accessed through the Blackboard link, future logins can be done from either from within Blackboard or from the Echo360 login page.
All UHCL students have access to a Zoom Basic account which can be used to hold group study sessions, virtual student organization meetings, and collaboration on group projects with your classmates. To activate your Basic account, start by visiting the UHCL Zoom login page and sign in using your UHCL email address and password. For self-help documents, use the Getting Started link, located at the bottom of the login page.
- Video: Zoom Meetings for Education
- Quick Start Guide - Note: Disregard the information under "Signing up and activating your Zoom account" and "Signing in to your Zoom account on the web." UHCL students should always login through the UHCL Zoom URL, rather than using Zoom's general login page.
- Zoom Video Tutorials