SAC Student Tech II

Position Description

  • SAC Student Tech II
  • Department
    Dean of Students 
  • Location
    Student Assistance Center (SAC) in SSCB
  • Description

    The Student Tech II/Student Associate is part of a student-centered team which provides support and general information to students, parents, faculty, staff, and the UHCL community by phone and in person using best practices in customer service.

  • Responsibilities

    - Provide excellent customer service, support, and general information to students, parents, faculty, staff, and visitors by phone and in person.

    - Serve as an ambassador for the Dean of Students Office and Student Assistance Center.

    - Assist students with enrollment procedures; provide technical assistance for student online registration system and self-service tools.

    - Intake academic records forms.

    - Research routine problems and inquiries.

    - Provide referrals to university offices and resources.

    - Perform office/clerical duties, data entry, filing, photocopying and distribution of forms.

    - Assist with special projects and other duties as assigned.

    - Assist with training new staff members.

  • Qualifications or Preferences

    - Current UHCL student in good academic standing

    - Verbal and written command of the English language

    - Proficient in computer systems and applications

    - Ability to exercise discretion and maintain confidentiality

    - Capable of managing a high volume of requests with efficiency and professionalism

    - Positive attitude, ability to multi-task, team-oriented, responsible and punctual

    - Ability to manage time and commitments without extensive supervision

    - Must pass criminal background check

    The Student Assistance Center offers its employees training in customer service, opportunities to enhance a variety of skill sets, and professional/career development opportunities in a fun, supportive team environment. Students of all majors are encouraged to apply. This is a security sensitive position.

  • Deadline
    Open until filled.
  • Start Date
    ASAP
  • Rate of Pay
    $8.88 an hour 
  • Number of Hours

    10 - 20/week

  • Preferred Work Hours
    • Mon - Thu: 8 a.m. - 7 p.m.
    • Fri: 8 a.m. - 5 p.m.

    Students, please indicate your availability on the application.

Application - SAC: Student Tech II

General Info
Status
College
General Eligibility Requirement
To be eligible for this on-campus job, I acknowledge that I meet the following requirements for the semester in which I will be employed:
- I am a degree-seeking student.
- I am not on academic probation.
- I'm enrolled for at least 9 hours as an undergraduate OR at least 6 hours as a graduate.
- I have no Honesty Code violations on file or in-progress.
Your Availability
When are you available for work?
Your available work hours must not conflict with your regularly scheduled classes.
Finishing Up
When you submit your application:
- A Thank You message is displayed on the page when your application is sent successfully.
- No follow-up with Career Services or the employer is necessary.
- You will be contacted by the employer only if you are being considered for an interview.